AT&T Upload Speed Problems Confirmed, Company Says Its Due to Testing

Motorola Atrix 4GI wrote recently about AT&T capping upload speeds on their handheld devices but now it seems that we have a viable source confirming what many of us already knew was happening. A communique from a Customer Appeals Manager over at AT&T in response to a Better Business Bureau complaint regarding slow upload speeds on the Atrix 4G has surfaced which was all the more confirmation people needed to find out that AT&T is definitely capping upload speeds.

AT&T’s devices all have the technology and power to push HSUPA speeds, they are just being held back by the company. The representative said that AT&T is currently “performing the testing and preparations necessary to ensure that, when AT&T turns this feature on, you will continue to have a world class experience.”

This statement suggests that there may be some lingering network concerns. AT&T is currently in the middle of a backhaul upgrade as part of the company’s HSPA+ based “4G” network. This means that it may be only a matter of waiting for this to be over with before flipping the switch on HSUPA upload speeds.

In my last post about this, I wrote that these negated upload speeds were being experienced on not only the Motorola Atrix 4G but also the HTC Inspire 4G. Two USB modems from AT&T, the USBConnectShockwave 4G and the USBConnectAdrenaline, were also facing negated upload speeds. In fact, both the HTC Incredible and the Motorola Atrix ran significantly slower than the iPhone 4 in terms of upload speeds, which should not have been happening.

Either way it is good to get a final reasoning and a confession from AT&T. Some had originally suspected that AT&T was trying to promote the iPhone 4 but that appeared to all be talk.

Source: Engadget – AT&T says it’s testing HSUPA on Atrix 4G, will turn it on eventually

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